FAQ
Everything you need to know before placing your order.
About Ordering
Do I need an account to place an order?
No. You are welcome to check out as a guest.
Creating an account is optional, but it allows you to:
- Track your orders more easily
- View your order history
- Save your shipping information
- Receive updates on new arrivals and exclusive offers
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and Bancontact.
All payments are processed through secure encrypted payment gateways.
Which currency will I be charged in?
All orders are processed in USD (United States Dollar).
If your card or payment account uses another currency, your bank or payment provider will convert the amount using its current exchange rate.
Order Management
Can I change or cancel my order?
Yes, provided your order has not yet been processed for shipment.
Contact us as soon as possible at shop@atelierwrap.cc and include “Urgent Order Change” in the subject line.
I entered the wrong shipping address. What should I do?
Contact us immediately. If your order has not shipped, we can usually update the address. Once dispatched, the delivery address can no longer be changed.
Can I modify the phone model or color after ordering?
Yes, provided your order has not entered production or shipping. Contact customer support immediately so we can help update your order.
Shipping & Delivery
How long does shipping take?
Delivery times may vary due to customs clearance, local carriers, holidays or weather conditions.
When will my order be shipped?
Orders are normally processed within 1–3 business days.
Once shipped, you will receive a confirmation email with tracking information.
Will I receive a tracking number?
Yes. Tracking details are emailed after dispatch.
Please allow 3–5 business days for tracking to become active. For some destinations, activation may take 5–7 business days.
Do you ship internationally?
Yes. ATELIERWRAP ships worldwide.
Available destinations are displayed during checkout.
Payment & Security
Is my payment information secure?
Yes. Your payment information is protected using industry-standard SSL/TLS encryption.
We never store your full credit card information on our servers.
How can I verify that your website is secure?
- The website URL begins with https://
- A padlock icon appears in your browser
- The domain is www.atelierwrap.cc
What is SSL encryption?
SSL, also known as TLS, encrypts information transmitted between your browser and our website.
Returns & Support
I haven't received my package. What should I do?
Contact us with your order number. We will investigate the shipment with the carrier and provide an update as quickly as possible.
My item arrived damaged or incorrect.
Please email us within 7 days of delivery and include:
- Your order number
- Photos of the item
- A brief description of the issue
How can I contact customer support?
Email: shop@atelierwrap.cc
58 Sussex Street
NSW 2166
Australien
We aim to respond within 24 hours on business days.
Need More Help?
If your question is not covered here, our customer care team will be happy to assist you.
58 Sussex Street
NSW 2166
Australien